Thursday, 31 January 2013

The Rockwell: Meet the duty manager.

Meet The Rockwell's Jean van der Merwe!

https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3ZkS9axVBy0TokvYFDgOaWsz6SDHXRofCsP0f8LhMONC6xyfXcO5P2b7RjqffQuhCS27D_ssrZjbxO5UM2SVTbrC1zPH5stBQJh03fa3qeWnRhl4lqz2hmzCZv37LskGDPbtmSFhxNyA/s1600/IMG_3301.JPGJean is the maintenance manager as well as the duty manager at The Rockwell.  In the 2 ½ years on the job, Jean has thrived on the problem solving and relationship building aspects of the job.  Because he has 2 titles, he sometimes works shifts and sometimes normal office hours which gives him plenty of variety.  Jean dislikes it when he cannot fix a problem immediately and has to rely on outsiders to be brought in.  He remembers a time when there was a big leak in one of the bathrooms that he was unable to fix himself.  He called in an outside plumbing company and it took them 3 days and 3 different sets of people to fix the leak!  That was extremely frustrating. 

Jean’s favourite moment at The Rockwell was when the Fear factor – Malaysia crew were leaving the hotel after a long stay.  Jean had spent a lot of time looking after them and ensuring that their expectations were exceeded.  As they were leaving, they came up to Jean and said: “Tell your mom we said thanks for raising such a gentleman!”  What a fantastic compliment!

His favourite place in the hotel is the Penthouse 713 balcony.    From there the wrap-around views are breathtaking.  You can see the sunsets, the sunrises, Cape Town stadium and the harbour.

Jean’s wish for The Rockwell is for every guest to leave wanting to recommend it to their friends, family and colleagues.

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