Jean is the maintenance manager as well as the duty manager
at The Rockwell. In the 2 ½ years on the job, Jean has thrived on the
problem solving and relationship building aspects of the job. Because he
has 2 titles, he sometimes works shifts and sometimes normal office hours which
gives him plenty of variety. Jean dislikes it when he cannot fix a
problem immediately and has to rely on outsiders to be brought in. He
remembers a time when there was a big leak in one of the bathrooms that he was
unable to fix himself. He called in an outside plumbing company and it
took them 3 days and 3 different sets of people to fix the leak! That was
extremely frustrating.
Jean’s favourite moment at The Rockwell was when the Fear
factor – Malaysia crew were leaving the hotel after a long stay. Jean had
spent a lot of time looking after them and ensuring that their expectations were
exceeded. As they were leaving, they came up to Jean and said: “Tell your
mom we said thanks for raising such a gentleman!” What a fantastic
compliment!
His favourite place in the hotel is the Penthouse 713
balcony. From there the wrap-around views are
breathtaking. You can see the sunsets, the sunrises, Cape Town stadium
and the harbour.
Jean’s wish for The Rockwell is for every guest to leave
wanting to recommend it to their friends, family and colleagues.
